The system facilitates the delivery of financial services outside the society’s conventional Front Office (FO) branches, often using retail agents and relying on technology, such as card readers, point-of–sale (POS) terminal or mobile phones for real time transaction processing.
An agent is a retail or outlet contracted by the society to provide a range of financial services to customers. The system is aimed at enhancing financial inclusion, as agents are expected to act as delivery channels and to offer services
i) Increased income through commission
ii) Increased customer traffic hence more business to the retail outlet
i) Ease of access
ii) Flexible hours
iii) Cost-Effective
i) Cutting Costs
ii) Increased Products penetration
iii) Wide customer base
